Frequently Asked Questions
Q: How does a custom order work?
A: The first step to starting your custom order is to fill out the custom art form under Shop. Select the type of art you would like. I.e. Pet portrait, individual portrait, etc. You will receive an email back within 24-48 hours to start the customization process.
Q: How does the customization process work?
A: To help explain the process, we will use a custom pet portrait for this example. After receiving the initial welcome email, you will be asked to provide the following three things: The first will be photographs of your pet, ideally 3 to 4 different images. Second, several descriptions of your pet's personality or anecdote that highlight your pet's personality. Third, Any special objects you would like painted into the portrait (i.e. your Alma Mater's baseball cap or your pet's favorite toy). I will then create a composition that incorporates your pet's personality and the objects you would like included in the portrait. My custom art is more than a painting that looks like your pet. A portrait is meant to bring life onto the paper by incorporating the idiosyncrasies that make you love him/her so much! I will email you a sketch prior to painting. Once you approve the sketch, I will proceed to complete the portrait.
Q: How long does a custom portrait take?
A: The time it takes varies by size. A small portrait will take 5-10 business days. A large portrait will take 15-20 business days. A finish date will be quoted once the form is submitted.
Q: What is the shipping method?
A: All paintings will be shipped via FedEx Ground with signature required, unless expedited shipping is requested.
Q: What is the return policy if I am not satisfied?
A: Due to the nature of the work, refunds are not issued. However, I will issue a gift card for the same value of the custom work to be used in the online shop.
Q: Will you custom design art as gifts?
A: Absolutely! The gift of art is a gift of a lifetime. I will be happy to create something unique and special for the important people in your life. Gift wrap and personalized message is included.